This partnership is available at all three properties. The Star engages BetCare, a dedicated independent counselling service, to provide assistance for distressed guests (including 24/7 intervention), guests suffering from gambling problems or other mental health challenges. Independent Counselling Service – BetCare Guest Support Advocates are there to help our guests to understand how to control their gambling and if needed to get our guests on the path towards Gambling Help Services and the other support The Star provides. Actively approaching and engaging guests in discussion regarding Safer Gambling concerns.Īt The Star many of our team members have been given advanced training in identifying people who may be showing signs of problem gambling and in effective ways to help those guests.Supporting guests through The Star’s self-exclusion and personal commitment programs.Providing guests with access to BetCare, other external support agencies and community groups.Guests accessing information about problem gambling, including symptoms and treatment options.

GSMs are frontline staff providing instant support with: GSMs and PLMs work closely together to minimise the impact of gambling on our guests across all three properties. If you need to talk with our team, they can be contact on:Īt each property there is also a Guest Support Manager (GSM). PLMs also manage the conduct of the Safer Gambling Program at the property level. The PLM can provide information on gambling help services, community groups or referrals to assist our guests who may be experiencing gambling related problems. SCHOOL EXPERIENCE (Work Placement & Tours)Īt The Star, each property has a designated Patron Liaison Manager (PLM) who provides on-going support to guests and team members.HOSPITALITY GRADUATE LEADERSHIP PROGRAM.THE STAR ENTERTAINMENT GROUP LIMITED BOARD.GOLD COAST CONVENTION & EXHIBITION CENTRE.

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